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150% Increase in Lomond’s property management capacity thanks to Fixflo

The lowdown

Lomond Investment Management focuses on institutional investors, banks, trusts, and portfolio landlords looking to expand. Based in London, UK.

850 hrs

saved from property managers' hands over a year

13 days

on average to resolve an issue (down from 37)

150%

Increase in property management capacity

Products used:

Fixflo Professional
MRI Qube PM
Inventory Base

“We all want to grow our businesses. That can only happen if you make efficiencies in either your processes or your cost. And Fixflo does both of those things. We've seen a 30% reduction in business costs because of Fixflo. ”

Kenny Ord - Operations Manager at Lomond Investment Management

Servicing the lettings market across the UK, Lomond Investment Management focuses on institutional investors, banks, trusts, and portfolio landlords looking to expand. Its key offering is remote property management from three hubs around the country, making automation and workflow management in its software a crucial part of day-to-day property management.

 

The problem

"Before Fixflo, our property managers would need to log every maintenance job themselves, with occupiers reporting by email or by telephone. That meant our property managers were spending time on the phone trying to diagnose the issue, trying to gather further information. They would request photos and videos, then they'd have to wait for the occupier to provide photos and videos. The delays could add hours to a job.

 We were spending so much time managing maintenance manually that we were spending probably 90% of our time on maintenance every day."

The solution

“We've been using a contractor network for 15 years, so being able to use them through Fixflo's Contractor Marketplace allowed us to have all our planned maintenance compliance data within Fixflo automatically pre-populate work instructions from two months prior to the renewal date. Contractor Marketplace meant those jobs automatically went to the right contractor and the contractor was able to communicate with the tenant.

We also now triage our out-of-hours issues through Contractor Marketplace. It's streamlined our operation. We are able to use the Co-pilot rules in Fixflo to determine which properties are covered, which issues are covered, which hours contractors do or don't attend."

Benefits_CMP Out of hours

 

“If you want to grow, if you want to provide your clients with excellent service, if you want your property managers or lettings negotiators to be focusing on other areas of their role, Fixflo Contractor Marketplace allows you to do that. It's a no brainer.”

Kenny Ord - Operations Manager at Lomond Investment Management

The outcome

"One of the biggest moments for me, which was a game changer, was when we started to plan jobs to reoccur every six months, every year, every two years, and we were able to auto instruct the contractors.

From there, I could see property managers spending more time outside of maintenance, which meant we give our clients a better customer service experience, and we're giving our tenants a better experience too, because we are automatically dealing with issues. That was the moment when I knew that Fixflo was the product for us."

Put down the stress ball

Too many texts? Inbox exploding? You need reporting, automation, and communication tools to improve efficiency and deliver compliance. Imagine how much better things will be for you and your stakeholders.
Illustration showing property managers floating around a Fixflo screen, using Fixflo on their devices

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