Client logo_Lettings_Liberty Blue

How Liberty Blue Became the Highest Rated Agency in Ireland

 

The lowdown

Active properties:

300+

Sector:

Lettings

Location:

Waterford, Ireland

 

4.9/5

average feedback score from tenants

22 days

on average to resolve an issue

 

Products:

 Fixflo Professional

Inventory Base Integration

 

The Challenge: Inundated with repairs and maintenance complaints

Liberty Blue’s maintenance management was previously challenging and inefficient. As Regina explains, “75% of our complaints were around maintenance. Tenants were calling, emailing, leaving messages after hours—in different languages. We had no centralized platform.” Relying on spreadsheets and a CRM unsuited for maintenance tracking, their team struggled to keep up, facing high volumes of complaints and limited visibility into issue resolution.

The Solution: Everything in one place

After seeing Fixflo in action, Regina and Maria knew it was the right choice. “It was a revelation for us. We saw how organized their business was, and we thought, ‘we need to embrace this.’”

With Fixflo’s Repair Reporting Portal, tenants can log maintenance issues, attach photos and videos, troubleshoot with DIY guides, and access translation options for over 40 languages. As Regina notes, “The Repair Reporting Portal is an absolute game changer.”
Fixflo’s centralized dashboard also brings visibility and efficiency to Liberty Blue’s operations. “I love that someone can come in, open up their dashboard, and instantly see priority tasks. Everything’s in one place.”

 

quote-side-img

 “If you look at our reviews, there’s a common theme: clients love our online maintenance platform.”

- Regina Mangan, Owner of Liberty Blue Estate Agents

Results: Money saved and happy clients

The impact was immediate and significant. Within a year, Liberty Blue experienced reduced maintenance costs, lower complaint volumes, and a boost in team morale. Regina shares, “We had a dramatic reduction in complaints from landlords and tenants. Contractors found it easier, and our team could finally focus on higher-value work.”
Liberty Blue’s clients have also noticed the change, contributing to their ranking as Ireland’s highest-rated five-star estate agent. As Regina proudly notes, “If you look at our reviews, there’s a common theme: clients love our online maintenance platform.”

For Regina, the benefits are clear: “I would absolutely recommend Fixflo. you won’t regret it. We’ve saved money, increased efficiency, and improved client happiness.”

Illustration showing property managers floating around a Fixflo screen, using Fixflo on their devices

Put down the stress ball

Too many texts? Inbox exploding? You need reporting, automation, and communication tools to improve efficiency and deliver compliance. Imagine how much better things will be for you and your stakeholders.

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