You can start using these new features with the help of our on-demand learning resources for lettings and for block management. If you would like a Fixflo System Expert to walk you through these features and your general system usage, book a complimentary call with our Professional Services Team today!
At Fixflo, we’ve been working hard to roll out new updates to our Planned Preventative Maintenance (PPM) module to make the lives of property managers easier and reduce the risk of human error. With the Renters' Rights Bill progressing through Parliament, ensuring compliance has never been more critical, and we're committed to giving property managers the tools they need to stay on top of their responsibilities efficiently.
Our latest release includes two major improvements that will significantly help property managers improve compliance and reduce the risks associated with certificate management.
Certificate check on issue closure
One of the key updates focuses on the issue closure process. We identified that when property managers close a service event such as an Electrical Installation Condition Report (EICR), they might overlook checking the associated certificates and their expiry dates. This can result in potential compliance breaches.
To mitigate this risk, we've introduced a certificate check prompt that appears whenever a planned maintenance issue is being closed. This ensures that property managers are reminded to verify the certificate before marking the issue as resolved. By reviewing these crucial details, agents can close a potential gap in the workflow, reducing the risk of errors and ensuring properties remain compliant at all times.
Warning for mismatched certificate expiry dates
Another common issue we’ve tackled relates to discrepancies between the certificate expiry date and the next scheduled event. For example, an EICR (Electrical Installation Condition Report) might default to a 5-year renewal schedule. However, due to a property’s condition, an electrician could issue a certificate valid for only 3 years. Previously, this mismatch was easy to miss, as the system didn't automatically show certificate details alongside the service event dates.
With this latest update, if the certificate expiry date differs from the next scheduled service event, the system will now trigger a pop-up notification alerting the property manager to the discrepancy. It will only display if the service event has ‘Awaiting review’ turned on, otherwise, the dates in the following service events in the series will remain as before. This allows agents to adjust the next event date before finalising the service, ensuring that properties don't inadvertently fall out of compliance due to mismatched timelines.
Fixflo recommends turning 'Requires review' on for statutory events.
These updates are now live and available to all users of our PPM module on subscription tiers Professional and Manager. By implementing these features, we hope to remove the manual legwork property managers previously had to endure and minimise room for error.
We encourage all our users to explore these new features, which represent a major step forward for Fixflo in making property management simpler, more efficient, and less prone to error.
Gemma Nettle
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